FAQ's

Below are answers to the most frequently asked questions (FAQs). Should you have additional questions or need help, please feel free to contact us by email at

How do I search?
You can search our offer by using the web search engine. Simply enter the necessary parameters and press ˝Enter˝. You may also browse our offer through the main menu and links...

How do I book a service from your offer?
The booking procedure is explained in detail on the following link: How to Book
Who do I turn to in case I need help or a recommendation?
Our customer service is at your disposal, so please feel free to contact us without hesitation.

Why choose Adria Luxury Travel?
The answer on your question can be obtained here

Where can I learn more about your agency?
To learn more about Adria Luxury Travel click here

How do I pay for the reservation?
All payment information can be found on our Methods of Payment page.

On second thought, I don't feel confident sending my credit card details, but I would like to confirm my reservation. What should I do?
You can always execute a payment via bank transfer to our account. Regardless of the method of payment, ALT requires written proof of payment to be sent via fax or email before the due date for your reservation. Send this, along with a short explanation of your choice to choose a different payment type.

What if I have not made a payment by the reservation expiration date?

Please direct your attention to the due date, as a delay of payment will result in a cancellation of your temporary reservation.
After the expiration of the reservation, Adria Luxury Travel is not responsible for eventual changes of availability for the requested service. Therefore, we kindly ask you to inform us about any changes and/or delays of payment that may occur before the expiration date, so that we can potentially extend your reservation accordingly.
If for some reason you miss the opportunity to confirm your reservation before the expiration date (only a payment will confirm your reservation), and you still want to reserve the selected service, please contact us by sending us an email as soon as possible so our customer service representative can check for availability.
Should the requested service still be available, we will inform you accordingly, with a new option for the reservation that will last only 24 hours, therefore we kindly ask that you check your email frequently after you reply with a new inquiry.

Why is there a difference in the exchange rate when paying for the reservation?
The amount stated in Croatian Kunas is charged to your credit card according to the selling rate of Raiffeisen bank on the charge date. Your credit card company charges your bank in Euros according to the exchange rate of the bank the credit card company works with on the day when the reservation amount is charged.

Why are bank fees sometimes higher than expected?
One of the reasons may be that your bank does not have a contract with our business bank, Raiffeisen Bank, meaning that the payment is made by mediation of a third bank. Since each bank charges transaction fees, your bank fees may be higher than expected.

How and when will I receive a voucher and invoice?
Once your reservation has been confirmed, we will issue an invoice* and voucher* and deliver it to you via email within 24 hours (as a PDF).
Should you be paying in cash, our agent will deliver the voucher in person at the time and location of the agreed meeting.
*Vouchers contain information about services that you have booked, included pick-up location, contact information of authorized personnel, date and time of departure, name of the reservation holder, number of persons, and other important information related to your reservation. This document confirms the reservation, and thus proves to our executive personnel that the service has been prepaid.
*Invoices (whether a preliminary or final invoice) confirm all services that have been paid or will be paid. An invoice contains the following information: customer name, description of the service/s, date of departure, dynamic and method of payment chosen, etc..
This document is designed to provide a full review of the payment details to our customer.

Am I entitled to a refund in case I cancel the reservation?
Cancellation terms depend on the date of the cancellation regarding the arrival date. You can check the details about the cancellation policy in the Terms and Conditions which will be emailed to you upon inquiry.

Can I change my reservation after the advanced payment?
Should changes occur after the advanced payment is submitted, you are obliged to inform the agency about said changes. All changes must be authorized by the agency, otherwise ALT will retract responsibility of any possible consequences.

What happens if there are bad sea/weather conditions on the day of my reserved service?
In case of bad weather and/or sea conditions, the excursion will be cancelled and rescheduled for another day.
If you are unable to accept the change of date, Adria Luxury Travel will make a full refund.

What is a private accommodation?
The advantage of a private accommodation lies in the diversity, privacy and price. South Dalmatia's large number of accommodations belongs to the category of private accommodations. Private accommodations, in general, rarely offer other or additional services besides the accommodation.

When is the best time to book?
As the high season approaches, most accommodations get booked fairly quickly and thus, there are fewer units to choose from. Therefore, it is in your best interest to book as soon as possible, as to ensure your desired accommodation.

What is included in the rental price?
The rental price includes all listed equipment and services, electricity and water. If there are any additional services, those are listed and indicated seperately from main services.

Is there a certain time when I am supposed to arrive and leave the accommodation?
If not otherwise specified, the earliest hour you can enter the accommodation is after 14:00 (2 pm) on the day of arrival and you are obligated to leave the accommodation by 10:00 (10 am) on the day of departure.

Why do I have to pay in advance?
By paying in advance, you are guaranteed to get the exact accommodation unit you viewed and reserved on our website since your advance payment is immediately forwarded to the host. As a member of the Association of Croatian Travel Agencies (UHPA), Adria Luxury Travel is dedicated to providing quality accommodation services in cooperation with private accommodation leases.

What happens if I do not manage to pay the advance within the deadline?
If you miss the deadline for the advance payment, you are obligated to inform the agency. If you do not contact us, it will result in a cancellation of the booking.

What is Sojourn or Tourist Tax?
According to the Sojourn Tax Law, guests are required to pay Sojourn Tax when paying for accommodation services. The Sojourn Tax amount is 7 kn (€ 1) per person per day. Children from the age of 12 to 18 have a 50% discount while children under the age of 12 are exempt from the tax. In most cases, tourist tax is included in the price of the accommodation, unless otherwise stated and listed in the price of the service.

What happens if I bring more people to the accommodation?
It is crucial to register all the guests, including both adults and children (regardless of age) when filling out the booking form. If more guests than are stated on the voucher arrive to the accommodation unit, the host has the right to deny extra guests into theaccommodation if exceeding the maximum capacity, or apply additional charges.

Can I bring my pet to the accommodation unit?
Certain hosts from our offer do not accept pets in their accommodation units. The possibility of bringing pets and the price is indicated for every accommodation unit separately. It is also necessary to enter the pet into the booking form.

Where can I read terms and conditions of accommodation services?
Before making a reservation make sure to read the General Terms and Conditions for Accommodation Services, which will be emailed to you.

How do I get to Dubrovnik?
There are many ways to arrive to southern Croatia, depending on where you are coming from. For information about your specific country, please feel free to contact us so we can help you choose the best method of transportation.

How can I get a transfer to my accommodation?
There are many ways to arrive to your destination. Adria Luxury Travel provides various transportation vehicles to choose from for a transfer to your desired accommodation. View our transfer options for more information.

How do I find a reserved accommodation?
After you complete the payment, ALT will send you an invoice and the voucher, which contains contact information about the host, the address, and the GPS coordinates of the facility. We will also send you a map of the area indicating the location.

I plan to travel by car and I want to know more about the Croatian highways. Where do I look?
You can check all relevant information about the Croatian highways on the following link: www.hak.hr

What should I do if I have problems after my arrival?
Should you encounter any problems after arrival, please contact our customer service and we will try to resolve the issue by phone or email. Should this prove impossible, ALT will send a representative to you.